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Organisational Assessment

Customer satisfaction survey

Description: Investigates customer needs and analyses their satisfaction
Objective: To help organisations to adjust according to customer needs


Integrated business control (IBC)

Description: A resource manager to measure staff utilisation and identify inefficiencies and ineffective work processes
Objective: To optimise staff utilisation and process execution


Employee training needs analysis

Description: A programme to identify learning needs with a view to complete Workplace Skills Plans (WSP) and annual training reports (ATR).

Climate survey

Description: An organisational climate survey conducted by means of standardised, reliable questionnaires
Objective: To identify and highlight organisational strengths and weaknesses in order to facilitate organisational development and improvement


Realst

Description: Measuring and comparing productivity, volume and price changes between two accounting periods for enterprises, sectors, etc, to link these changes to the company bottom line
Objective: To measure or identify areas where productivity changes occurred in order to exploit them to enhance the company bottom line

Sector training needs analysis

Description: Identification of strategic training needs of sectors
Objective: To identify strategic training needs in an industry sector, and then advise sector training institutions (SETA)


Short productivity audit programme

Description: An audit of medium and small manufacturing companies to gain an overview of the facility's performance
Objective: To provide an overall productivity profile of the manufacturing operation


Square wheels

Description: A problem-solving facilitation tool for stimulating creativity and innovation by using illustrations
Objective: To help the staff in organisations identify problems and to gain employee involvement in re-engineering, process improvement and general problem solving

Contact Productivity SA's experienced Productivity Advisors for more information or assistance: Tel 011 848 5300



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