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Quality Improvement
ISO 9000 implementation
Description: ISO 9000:2000 – a management philosophy for organisations dedicated to total customer satisfaction and continuous improvement
Objective: To gain improved customer satisfaction through improved quality and improved systems
Manpower Training for Quality Assurance (MTQA)
Description: A training for organisations that are either installing a quality management system or have the system in place but have been unable to enlist the co-operation of the workforce
Objective: To improve employee knowledge of quality assurance
Quality Awareness Programme (QUAP)
Description: In-company facilitator is trained to train groups of the company's employees to understand all the implications of quality by using an interactive process with a trainer's manual, transparencies and trainee workbooks.
Objective: To train employees to understand the implications of good/poor-quality products and services, to be motivated and committed to providing quality products/services, to increase wealth and competitiveness
Total Quality Management (TQM)
Description: A management philosophy for organisations dedicated to total customer satisfaction and continuous improvement – the programme assists clients to develop, introduce and maintain TQM system
Objective: To improve customer satisfaction through improved quality of products and systems
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