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Case studies
| Pretoria Zoo |
| The Pretoria National Zoological Gardens (NZG), was established in 1899. The NZG is rated as one of the top Zoo logical Garden’s in the world and attracts thousands of local and international visitors every year. Its facility extends over 80 ha and has breeding centres in Mokopane, Lichtenburg and Emerald. |
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| Pipe Specials |
| Pipe Specials experienced cash flow problems that needed to be investigated and rectified. This was mainly due to ineffective debtor control, the productivity levels of factory employees, poor first level supervisor managerial skills, the inability to meet order deadlines, as well as the distance between the factory and its main markets. |
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| Legal Aid Board - Workload Assessments |
| The Legal Aid board (LAB) is a government agency, established to assist citizens in need to pay for legal costs. The funding of the board is done by the state. The modus operandi of the board is to receive applications for assistance, which is then studied and assessed by officials well trained in the South African legal system. |
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| Mount Frere Emerging Farmers |
Operating some 30 kilometres from the main town of Mount Frere and about 120 km from Kokstad in the Eastern Cape, four smaller groups make up the cluster known as Mount Frere Emerging Farmers. Farming ventures started in the year 2000, with the original 51 farmers producing potatoes on 13 hectares of prime agricultural land.
However, mismanagement and underutilisation of land has occurred over the last three years due to a lack of technical knowledge and skills, as well as a lack of an effective business structure |
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| Serco Repairs |
| Serco Repairs started up 11 years ago. The business grew steadily and by the late 1990s, was one of the leading repairers and suppliers of rigid body insulated trucks in the country. New competitors emerged, often operating with equipment bought from liquidated former manufacturers. As a result of their own poor service and additional competition, Serco’s market share declined to the extent that by the end of 2003 Serco Repairs was in distress and facing the real possibility of enforced downsizing or closure. The Social Plan was approached to provide assistance and the NPI performed an in-depth analysis. |
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| Widney Transport Components |
| Increased communication and productivity improvements are two key ingredients to achieving world-class manufacturing and a competitive culture within an organisation. For Widney Transport Components, implementation of the Workplace Challenge Programme and participation in the Alberton Workplace Challenge Cluster workshops, has been the helping and it needed in its mission to become world-class. Widney Transport Components was formed in the early 1950s and has established itself as one of the leading sliding window designers and manufacturers in Southern Africa. In 1996, Widney was bought by Shatterprufe, a member of the PG Group, and has since become the first black empowered sliding window supplier to the South African bus industry. |
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| Dunlop Tyre |
| Dunlop tyre manufacturers in Ladysmith introduced Best Operating Practices in order to align themselves with the world-class operating practices adopted by the major role players within the automotive industry. However, poor relations between management, workers and the union resulted in a failure to commit to the aims of the Best Operating Practices. |
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